Implementing organisational change in a digitalising facilities management organisation through stewardship interventions

Purpose While digitalisation requires facilities management (FM) organisations to change at an increasing rate, little is known about the mechanisms that create ownership and enable individuals implement changes in everyday FM practice. In this study, these are explored from a stewardship perspective. The purpose of paper provide insights into dynamics organisational by analysing how behaviour leads change. Design/methodology/approach A process model for implementing constructed, based on existing theoretical intrapreneurship literature. evaluated case study through analysis critical events. Interviewing was key data collection method. Findings gives event-driven explanation psychological ownership. Analysis multiple events suggests explains intra-organisational as well inter-organisational further that, compared with change, tailored relational motivational support more important because higher risks involved. Job crafting emerged unanticipated finding offers interesting prospects future research. Practical implications guidance leaders providing internal external employees during periods Originality/value Stewardship combined FM. demonstrates intrapreneurial can be linked innovation within between organisations.